Privacy Policy

Exceed Realty Group, we are committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information.

1. What Personal Information We Collect

We may collect and hold personal information including, but not limited to:

• Full name
• Contact details (address, phone number, email)
• Date of birth
• Financial details such as income or employment status (when necessary for tenancy or property transactions)
• Identification documents (such as a driver’s licence or passport)
• Property ownership or tenancy details
• Any other information relevant to the services we provide

2. How We Collect Your Information

We may collect personal information from you in various ways, including:

• When you contact us via phone, email, or online form
• During property inspections, applications, or transactions
• From third-party service providers (e.g. tenancy databases or public records)
• When you interact with our website or social media platforms

3. Why We Collect Your Information

We collect, hold, and use your personal information to:

• Provide residential real estate services, including buying, selling, leasing, and property management
• Communicate with you about your property or tenancy matters
• Verify your identity
• Comply with legal obligations
• Conduct market research and business analysis
• Improve our customer service and offerings

4. Disclosure of Personal Information

We may disclose your personal information to:

• Property owners, tenants, or prospective buyers/tenants
• Tradespeople, contractors, and service providers
• Financial institutions or legal representatives (as authorised by you)
• Government authorities or law enforcement as required by law
• Third-party platforms used for property listings or communication

We do not sell or rent your personal information to third parties.

5. Storage and Security

Your personal information is stored securely and may be held in both physical and digital formats. We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification, or disclosure.

6. Access and Correction

You have the right to request access to the personal information we hold about you and to request corrections if necessary. To do so, please contact us using the details provided below.

7. Cookies and Website Use

Our website may use cookies to improve your experience and collect data on how you use our services online. You can adjust your browser settings to refuse cookies if you prefer.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

10. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or how your personal information is handled, please contact: talitha.w@exceedrealtygroup.com.au